Privacy Policy
Aotearoa Auto Haulage is dedicated to providing professional, reliable vehicle transport services across New Zealand. We prioritize the security of your data and are committed to protecting your personal information in accordance with applicable New Zealand privacy laws. This policy outlines how we collect, use, and safeguard your information when you request quotes, make bookings, or interact with our digital platforms.
Information Collection
Aotearoa Auto Haulage collects personal information necessary to provide and manage our vehicle transport services throughout New Zealand. We only collect information that is relevant to our business activities and in compliance with the Privacy Act 2020.
Website Interactions
We collect names, emails, and phone numbers via our quote forms to provide accurate estimates for vehicle transport across New Zealand.
Booking & Payments
We process payment details and vehicle registration numbers safely during the booking phase to ensure secure transactions and logistics tracking.
Digital Analytics
We collect IP addresses and usage patterns via cookies to optimize our platform's performance and provide a better user experience for our Kiwis.
How We Use Your Data
We utilize the personal information collected from you for the following primary purposes to ensure efficient operations across Aotearoa:
- Service Delivery: To provide accurate quotes, facilitate vehicle transport bookings, and manage logistics across our New Zealand network.
- Communication: To send updates regarding transport status, respond to enquiries, and provide essential support.
- Payment Processing: To securely process transactions and issue invoices for haulier services.
- Business Analytics: To analyze website usage, helping us improve our transport routes and digital experience.
- Legal Compliance: To meet our obligations under the Privacy Act 2020 and other applicable NZ laws as at 19 May 2026.
- Marketing: Where you have provided consent, to send you information about our services (opt-out available at any time).
Data Sharing & Disclosure
Aotearoa Auto Haulage does not sell or rent your personal information. However, we may share your data with trusted third parties to facilitate our services, including inter-island ferry operators for vehicle bookings, transport partners for subcontracted haulage, and payment processors for secure transactions. We also disclose information when required by New Zealand law or to protect the safety and rights of our customers and staff. All third-party providers are expected to handle your data in accordance with the New Zealand Privacy Act 2020.
Security Built on Trust
We implement robust organizational and technical measures to safeguard your personal data. Our operations comply with all applicable New Zealand privacy laws, utilizing industry-standard encryption and strict access controls to ensure your quote, booking, and payment information remains secure at all times.
Your Rights
Right to Access
Under the Privacy Act 2020, you have the right to request a copy of the personal information Aotearoa Auto Haulage holds about you at any time.
Right to Correction
If you believe any information we hold is incorrect, incomplete, or out-of-date, you may ask us to correct it to ensure our records accurately reflect your details.
Right to Opt-Out
You have the right to withdraw consent for marketing communications or analytics tracking at any time by contacting our privacy officer or using provided unsubscribe links.
Cookies & Tracking Technologies
Aotearoa Auto Haulage uses cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device. We use these technologies to collect and track information to improve and analyse our service, including our online booking forms and analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or receive accurate quotes.
Changes to This Policy
We may update this policy periodically to reflect changes in legislation or business operations. Any updates will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Privacy Enquiries
Attn: Privacy Officer
In compliance with the New Zealand Privacy Act 2020. Policy effective as at 19 May 2026.